spb results iconbox2 spb results iconbox2 November 17, 2020 Gregory Ballard Supporting over 2 million members nationwide Putting the people we serve at the heart of what we do. Proud subsidiary of Aetna® and CVS Health® Bringing together national scale and deep health care expertise. Net Promoter Score (NPS) of 57 Far exceeding industry benchmarks for customer loyalty. Average client retention rate of 93% Reflecting strong performance and trusted client relationships. 0 Likes