About us

A winning track record

We’re leading the way as one of the nation’s largest TPAs.

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Supporting over 2 million members nationwide

Putting the people we serve at the heart of what we do.
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Proud subsidiary of Aetna® and CVS Health®

Bringing together national scale and deep health care expertise.

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Net Promoter Score (NPS) of 57

Far exceeding industry benchmarks for customer loyalty.

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Average client retention rate of 93%

Reflecting strong performance and trusted client relationships.

Who we are

Our story goes back over 40 years. First established in 1983 as North American Health Plans, we officially became known as Meritain Health in 2006.

In 2011, we became a proud subsidiary Aetna®. Seven years later, in 2018, we joined the CVS Health® family.

Today, we offer a “best of both worlds” experience to those we serve. It means connecting to over 700,000 providers nationwide, unmatched network discounts and one of the largest pharmacies. Combined with our own in-house products and valued vendor partnerships, we’ve distinguished ourselves as an industry frontrunner.

We’re also a trusted partner for keeping things simple, transparent and versatile. Since 2009, we’ve been named every year to the Business Insurance list of largest TPAs in the country.

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How can we help you?

Member Services

For quickest service, dial the toll-free number on the back of your ID card.

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Provider Services

For 24-hour automated phone benefits and claims information, call us at 1.800.566.9311.

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Clearinghouse vendors

Privacy, Security and Legal

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