About us

A winning track record

We’re leading the way as one of the nation’s largest TPAs.

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Supporting over 2 million members nationwide

Putting the people we serve at the heart of what we do.
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Proud subsidiary of Aetna® and CVS Health®

Bringing together national scale and deep health care expertise.

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Net Promoter Score (NPS) of 57

Far exceeding industry benchmarks for customer loyalty.

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Average client retention rate of 93%

Reflecting strong performance and trusted client relationships.

Our story

With more than 40 years of experience, Meritain Health has been helping employers navigate benefits since 1983. Formerly North American Health Plans, we became Meritain Health in 2006 and later joined Aetna® in 2011. We officially became part of the CVS Health® family in 2018.

Today, we deliver a best‑of‑both‑worlds experience—combining the strength and scale of CVS Health and Aetna with our flexible, client‑focused approach. This includes nationwide provider access and one of the country’s largest pharmacy networks, alongside our in‑house solutions and trusted partner relationships. Since 2009, we’ve been recognized every year on Business Insurance’s list of the nation’s largest third‑party administrators.

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How can we help you?

Member Services

For quickest service, dial the toll-free number on the back of your ID card.

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Provider Services

For 24-hour automated phone benefits and claims information, call us at 1.800.566.9311.

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Clearinghouse vendors

Privacy, Security and Legal

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Considering self-funded benefits? Learn how to partner with us.

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