Your patient’s health and your ability to access their information is important to us. If you have questions about claims or benefits, we’re happy to help.
For 24-hour automated phone benefits and claims information, call us at 1.800.566.9311.
To reach us by phone, dial the toll-free number on the back of the patient’s ID card.
Access information quickly
For 24-hour access to your patient’s health information, log in to your account. If you haven’t created an account, click Register at the top right of this page and follow the prompts. Please have your tax ID number, provider name and address exactly as it appears on the W-9 you submitted along with your NPI and phone number.
Once you register, you’ll be able to view:
- Claims history.
- Explanation of Benefits.
- Plan documents.
- A copy of your patient’s ID card.
- Eligibility and benefits.
If you are a client or broker with questions about an existing plan, please contact your client solutions manager.