Meritain Health Announces Excellent Net Promoter Score

Meritain Health Announces Excellent Net Promoter Score
March 2, 2021 Erica Manhardt

You deserve more than good enough. When you partner with Meritain Health, you’ll  work with a health care company that’s great, helping both you and your employees thrive. But don’t just take our word for it.

We’re pleased to announce our recent Net Promoter ScoreSM (NPS®) of 54, which falls within the NPS range indicating excellence (50 or higher). We calculated our score based on our annual client and producer satisfaction surveys.

The NPS metric indicates how likely a customer is to recommend a product or service. It’s quickly become a respected measure of how enthusiastic customers are about a company, determined by how likely they are to promote it to others. The average score for health plans1 is 24, so we’re excited our NPS of 54 is more than double!

Meritain Health

Average Health Plan

Meritain Health strives for above-and-beyond service to our customers as Advocates for Healthier Living. Our goal is meeting and exceeding the expectations of our members, clients and producer partners. We are also proud of our most recent service stats:

  • Average speed of answer: 19 seconds
  • First call resolution: 98.7% of calls

In everything we do, we’re committed to delivering on our brand promise to all the customers we are fortunate to serve.

About Meritain Health

As Advocates for Healthier Living, we’re improving clinical outcomes while reducing

the Total Cost of Care. We create positive change in every interaction. By listening and understanding our clients’ needs, we offer flexible, cost-effective and easy-to-use health care solutions. We are dedicated to providing compassionate support and guidance to help our members be active participants in their health care. It’s the foundation of the service we provide our customers.